Refer to The Add Ticket Email Service (ATES). If the monitoring tool can be configured to append the XML token, you only need to enable the Autotask Add Ticket Email Service (ATES). Autotask is able to automatically convert emails generated from Alert Monitoring (Remote Monitoring) tools into tickets.To automatically convert emails from a Support Email Inbox, we recommend using our internal email parser, Incoming email processing.How the tools differ: Comparison between Outlook and Exchange MS Exchange Extension information: The MS Exchange Extension or any application connected to MS Exchange. ![]() Any updates to your MS Exchange Server will update any applications it serves: Outlook, Outlook Web Access (OWA), mobile Devices Your Autotask instance may be configured to use one of the following terms instead:Īsset, Configuration Item, Installed Asset, Installed Product. Autotask handles the updates directly to your MS Exchange Server so you have no add-on components or agents to install.
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